We collect different types of information depending on how you interact with our platform. Here's what that looks like in practice:

We don't collect information we don't need. Every piece of data serves a specific purpose related to providing you better educational services or improving our platform.

Your data isn't just sitting in a database somewhere. We actively use it to make your experience better:

• Delivering the educational content and services you've signed up for
• Personalizing your learning path based on your progress and interests
• Sending relevant updates about new materials, courses, or platform improvements
• Processing payments and maintaining accurate financial records
• Responding to your questions and providing technical support
• Analyzing usage patterns to identify which resources are most helpful
• Preventing fraud and maintaining platform security
• Complying with legal obligations under Vietnamese law

We review our data usage regularly to make sure we're only keeping and using what's necessary. If something isn't serving you or us anymore, we get rid of it.

We don't sell your data. Period. But we do work with certain service providers who help us operate our platform effectively:

Each third party we work with signs agreements requiring them to protect your data as carefully as we do. They can only use your information for the specific services they provide to us.

Security isn't just a checkbox for us. We've implemented multiple layers of protection:

• Industry-standard encryption for data transmission and storage
• Regular security audits and vulnerability assessments
• Strict access controls limiting who can view your information
• Secure backup systems to prevent data loss
• Continuous monitoring for suspicious activity
• Employee training on data protection best practices

No system is completely immune to attacks, but we take every reasonable precaution. If a security incident does occur, we'll notify affected users promptly and transparently about what happened and what we're doing about it.

Operating in Vietnam means we comply with local data protection requirements while maintaining international standards. Here's what that means for you:

We don't keep your information forever. Different types of data have different retention periods based on their purpose:

• Active account data: Kept while your account remains open and active
• Course completion records: Retained for 7 years to maintain educational credentials
• Financial records: Stored for 10 years as required by Vietnamese accounting regulations
• Support communications: Deleted after 3 years unless needed for ongoing issues
• Usage analytics: Anonymized after 18 months and aggregated for long-term insights
• Marketing preferences: Removed immediately when you unsubscribe

When data reaches the end of its retention period, we securely delete it from our systems. This includes removing it from backups within our standard backup rotation cycle.

Like most websites, we use cookies. But we're selective about it. Here's what happens when you visit our site:

• Essential Cookies: These keep you logged in and remember your preferences. The site doesn't work properly without them.
• Analytics Cookies: Help us understand which pages are useful and which ones need improvement. These are anonymized.
• Preference Cookies: Remember your settings like language choice or display preferences.

We don't use advertising cookies or sell your browsing data to third parties. You can manage cookie preferences through your browser settings, though some site features might not work if you block essential cookies.

Some of our service providers operate servers outside Vietnam. When we transfer data internationally, we ensure adequate protections are in place:

• Using service providers with strong privacy commitments and certifications
• Implementing contractual safeguards that require equivalent protection standards
• Encrypting data during transfer and at rest
• Regularly auditing international partners for compliance

Your data primarily stays within secure facilities, but cloud infrastructure sometimes means it crosses borders. We're transparent about this and only work with partners who meet our security standards.

Our services are designed for adult learners. We don't knowingly collect information from anyone under 18 years old without parental consent.

If you're a parent and believe your child has provided us with personal information, please contact us immediately. We'll delete it promptly.

For users between 16 and 18, we require parental consent before creating an account. This helps ensure younger users have appropriate guidance when engaging with trading psychology education.

Privacy practices evolve as technology and regulations change. When we update this policy, we'll notify you in several ways:

• Prominent notice on our website for 30 days after changes
• Email notification to active users about significant updates
• Updated "Last Modified" date at the top of this document
• Clear explanation of what changed and why

Major changes that affect how we use your data will require you to review and accept the updated policy before continuing to use our services. We won't make significant changes without giving you a real choice.